HomeBase Support
Help with your account, home records, uploads, privacy, and the HomeBase app.
Contact Support
Email homebase-support@cellura.ai. Include the device and app version, what you expected, and what happened. Do not email passwords, authentication codes, government identifiers, or unredacted sensitive documents.
Account and Data Requests
You can delete individual records or your entire account from Settings. If a shared home blocks deletion, transfer ownership from that home's Access screen first. See the Privacy Policyfor more about deletion and retained shared-home content.
Troubleshooting
- Confirm that your network connection is active, then retry once.
- For upload failures, keep the original file until it appears in HomeBase.
- RoomPlan requires compatible Apple hardware; camera capture remains available without LiDAR.
- For a security concern, stop sharing the affected home and contact support promptly.