HomeOS Support
Help with your account, home records, uploads, privacy, and the HomeOS app.
Contact Support
The production support address is being configured. Account and data controls remain available in Settings; the public launch is blocked until a monitored address is shown here.
Account and Data Requests
You can delete individual records or your entire account from Settings. If a shared home blocks deletion, transfer ownership from that home's Access screen first. See the Privacy Policyfor more about deletion and retained shared-home content.
Troubleshooting
- Confirm that your network connection is active, then retry once.
- For upload failures, keep the original file until it appears in HomeOS.
- RoomPlan requires compatible Apple hardware; camera capture remains available without LiDAR.
- For a security concern, stop sharing the affected home and contact support promptly.